Frequently Asked Questions

Is ordering on the Unique Designs Gifts website secure?

Yes. We have taken several steps to ensure all information received from our online visitors is secure from unauthorised access and use. All transactions are completed on a secure server. Secure Socket Layer (SSL) encryption is use for every transaction. This encrypts all transmissions from our servers and your computer. For your security we do not have access nor store your credit card information.

How can I pay for my order?

We accept credit or debit card payments (Visa, Mastercard, American Express, Discover, Diners Club, JCB) through Stripe and PayPal web payments (such as Apple Pay and Google Pay) through StripePayPal Credit, which is available for some customers depending on location and browser.

How long will it take to receive my order?

Our deliveries are taking a little longer than usual. We are experiencing very high volumes of orders through our online store. We are working hard to get your order to you while maintaining safe social distancing in our warehouses. We would like to thank you in advance for your understanding and patience!

Region
Ireland
USA
UK / Northern Ireland
European Union
Canada
Australia
New Zealand
Rest of World

Shipping Service
Express
Standard
Standard
Standard
Standard
Standard
Standard
Standard

Last Order Date*
4-5 working days
10-14 working days
7-10 working days
7-10 working days
10-14 working days
12-16 working days
12-16 working days
10-12 working days

*We cannot guarantee shipping dates. Our advice is to always order early to avoid disappointment

How will I know that my order has been shipped?

You will receive a confirmation email once your order has been shipped. This can include your tracking number and instructions on how to track your order. If you have received a dispatch confirmation email from us this means that we have shipped your package. Your tracking number can be found on your dispatch confirmation email.

Are local Customs Charges & Taxes covered in the gift price?

Depending on the value of your order, your Unique Designs parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of Unique Designs' hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

What if I want to place a large order?

If you wish to place a larger order for any of our products please contact us by email, at uniquedesignsgalway@gmail.com

Returns & Refund Policy

Thank you for shopping at Unique Designs. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with us.‍

Interpretations & Definitions

Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Unique Designs, accessible from http://www.uniquedesigns.ie
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either the Company, We, Us or Our in this Agreement) refers to Unique Designs, Newtownlynch, Doorus, Kinvara, County Galway.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by: By email: uniquedesignsgalway@gmail.comWe will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Return

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 30 days.
The Goods are in the original packaging.

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalised.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.
You should send the Goods at the following address: Unique Designs, Newtownlynch, Doorus, Kinvara, County Galway.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You. If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us by email: uniquedesignsgalway@gmail.com

Cookies Policy

When you visit websites, they may store or retrieve data in your browser. This storage is often necessary for the basic functionality of the website. The storage may be used for marketing, analytics, and personalization of the site, such as storing your preferences. Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. Blocking categories may impact your experience on the website.

Cookie Consent Preferences by Category

Essential
These items are required to enable basic website functionality.

Marketing
These items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.

Personalization
These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your current location.

Analytics
These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that identifies a visitor.

Privacy Policy

How we use your information

Unique Designs (“We”) is a data controller for personal information provided by you, the data subject, (“You”) on our website. We will use this information subject to the General Data Protection Regulation (GDPR) and any applicable data protection legislation in Ireland and the E.U. We are committed to protecting and respecting your privacy.This Privacy Statement sets out the basis on which we collect personal information from you or that you provide to us on our website. If you have any queries in relation to our use of your information you may contact us at uniquedesignsgalway@gmail.com

Personal information collected

We collect and use the following kinds of personal information:

Information about your use of this website (including pages visited, products viewed, details of purchases made, how and when you contact us, details of your visits to the website and how you arrived at our site);
Information about transactions carried out over this website (including orders placed, products bought, device used, internet connection type, geographical location, IP address for security purposes);
Any emails sent to us by you and any messages received through our online contact form which are recorded and forwarded to the relevant section. Your email address will remain visible to all staff tasked with dealing with the query;
This website uses cookies. The purpose of the cookies is solely to assist Unique Designs in redesigning our website to ensure we provide relevant information in an easily accessible format.

Using Personal Information

We may use your personal information for the purposes of:

Administering our website;
Enabling your access to and use of the website services;
Sending you products that you purchase;
Sending you marketing communications.

Legal Basis for Processing

We collect and use your personal information on one or more of the following grounds:

You have given consent;
It is necessary to fulfil our contract with you;
It is for the purposes of legitimate interests in our supply of a service / product to you which does not interfere with your rights and freedoms.

Storing Your Information

We are committed to protecting the security of your information. We use a variety of security technologies and procedures to help protect your information from unauthorised access and use.

Right to Access, Amend and Erase your Information

If you would like to request access to your information or ask that we amend your information or seek an erasure of your information please contact us at uniquedesignsgalway@gmail.com setting out as much detail as possible. If you have consented to the use of your information you have the right to withdraw that consent at any time. We hope you are happy with how we use your information but if you are not you may lodge a complaint with the Data Protection Commissioner at info@dataprotection.ie.